Gems Policies

Canada Day - July 1, 2026

B.C. Day - August 3, 2026

Gems Summer Closure - August 31 – September 7, 2026

• Classes Resume - September 8, 2026

National Day for Truth and Reconciliation - Wednesday, September 30

Thanksgiving - October 12, 2026

Halloween - October 31, 2026

Remembrance Day - November 11, 2026

Gems Winter Closure - December 21, 2026 – January 3, 2027

• Classes Resume - January 4, 2027

Family Day - February 15, 2027

Kelowna Travel Closure - No Practices or Classes - March 5 -

March 8 , 2027

Gems Spring Break Closure - March 15 – 21, 2027

• Classes Resume - March 22, 2027

Good Friday - April 2, 2027

• Accepted payment methods: VISA, MasterCard, or bank account on file.
• Cash or debit is accepted only if valid payment information is on file for automatic withdrawal on the 25th of each month.
• Athletes cannot participate in programs without valid payment details on file.

• NSF Fee: $40 for all declined payments.
• Late Payment Fee: $40 will be applied to overdue accounts.
• Payment info must be kept current by the account holder.

• All athletes must pay a non-refundable annual $45 Gems Membership Fee (valid September–August).
• For July & August, the fee is $25 (only for new summer athletes).
• This fee does not apply to camps, birthday parties, clinics, trial classes, private lessons, or open gyms.
• Membership fees are added at registration by staff and apply to all class participants, including single-day enrollments.

• Programs require sufficient registration to run.
• If a program is canceled by Gems Athletics, you’ll be notified by email and fully refunded.
• Gems Athletics reserves the right to decline or cancel any registration and suspend accounts at any time.

• A 50% deposit is required at the time of booking.
• Cancellations:
  • 14+ days before: 80% refund.
  • 7–13 days before: No refund on deposit.
  • Less than 7 days: No refund.

• Tuition is due upon registration.
• Withdrawals:
  • 7+ days before class or camp: 80% refund of training fees.
  • Less than 7 days before: No refund.
• No refunds for cancellations due to weather or unforeseen circumstances.
• No prorating or make-up classes for missed sessions.

• Require 24 hours’ notice for cancellations.

• Must be submitted via email to: info@gemsathletics.ca

• Promotions including punch cards, summer flex passes, holiday passes, clinics, and guest coaches:
  • Are non-refundable, non-transferable, and non-extendable.
  • Cannot be combined with other offers or promotions.
  • No exceptions.

• Mid-month registrations will be prorated and credited by staff.
• Monthly tuition is prorated based on the number of classes in that month, unless it's your second or third discounted class, in which case the flat monthly rate applies.
• If a holiday or scheduled closure reduces class count below four, tuition will be adjusted accordingly.
• For weather-related closures, a make-up token will be issued.

• All apparel sales are final.